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Import ops managers, dispatch coordinators, and freight forwarding principals
Move containers off terminal faster, cut demurrage, and stop managing hot boxes from spreadsheets.
Freight forwarders lose thousands per month to avoidable demurrage and detention because container status lives across 6-10 disconnected systems. I build automation that consolidates everything into one decision queue — ranked by cost exposure, not by who yells loudest.
A freight forwarder handling 300-1,000 import containers per month has a specific set of workflow problems that automation solves well: release visibility across multiple carrier portals and terminals, free-time countdown tracking, exception detection for unbooked drayage or missing approvals, and proactive client communication. Most forwarders manage these with spreadsheets, shared inboxes, and morning huddles. The automation layer I build sits on top of your existing TMS — CargoWise, Magaya, GoFreight — and connects the status data that already exists into something your ops team can actually act on before charges start.
Ops team checking carrier portals, terminal sites, and customs status one container at a time every morning
Free-time expiring overnight or on weekends with nobody catching it until the demurrage bill arrives
Release emails sitting in individual inboxes — customs clears a container but ops doesn't see it for hours
No systematic way to know which containers are closest to costing you money right now
Client communication only happening when something goes wrong, leading to billing disputes and churn
Release and availability consolidation from carrier portals, terminals, and customs into one container queue
Free-time countdown monitoring with proactive alerts ranked by cost exposure and client priority
Exception detection: available containers without drayage, released boxes without appointments, blocked containers with unresolved holds
Automated client notifications at risk thresholds — what's happening, what's needed, and by when
Daily move-off dashboards with yesterday's misses, today's risk list, and weekly performance trends
Sounds like your situation?
Book a free call and we'll figure out together what's worth automating first.
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